Frequently Asked Questions (FAQ)

Should I use EAM for BC?

Who is a good fit for EAM for BC?

Companies that use or plan to use the cloud version of Microsoft Dynamics 365 Business Central.

Dynaway EAM for BC is built into the Business Central platform. If you choose to use it, you will save a lot of money, time, and hassle on integrations between other maintenance systems and your internal systems.

When it comes to industries - EAM for BC can be effectively implemented in any company with many high-value assets that require maintenance. That being said, at Dynaway, we have lots of experience with companies in Manufacturing, Energy and Natural Resources, and Food and Beverage.

If you are using Finance and Operations/Microsoft AM, click here.

When should you NOT use EAM for BC?

If you do not use or are not considering using a cloud version of Microsoft Dynamics 365 Business Central, EAM for BC is not for you.

If you are using an on-premises version of Business Central, you cannot, unfortunately, use the EAM either.

Free version

Can I use the Dynaway EAM for free?

Yes. The “Starter” package is free (you can check out its functionality on our pricing page).

To get it:

1. Follow this guide

2. Reach out to us if you need help at help@dynaway.com

Can my co-workers join me on the free version?

Yes. However, since the software is free, we limit the number of users. (more on the functionality of the starter plan on the pricing page)

Do you have a free trial of your premium features?

Not currently. Please contact sales@dynaway.com to enquire. 

Billing and Payment

How do I buy and pay?

Before you pay, you should download the EAM from AppSource. Our First Interactive Guide can help you with the installation too.

You can select your plan through the payment page, including the number of users. You can click "buy" there above the plan you have chosen.

You will have to insert the details from your EAM for BC license page (Tenant ID and Environment Name) - you can find these on the license page in Business Central - just search for "EAM license information".

EAM license information

EAM license infromation tab

You can pay with your credit card. 

How are users counted towards billing?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

Some users might be able to just have the Team Members license.

How can I manage my billing?

When the first payment is done, you will have a payment profile on our website. This can be accessed from a personal link, that is sent to your email. 

Will I be charged sales tax?

No, Dynaway only sells to companies with valid VAT numbers, and all software is sold without Sales Tax. 

Can you charge me in my local currency?

We only allow charges in US Dollars (USD) or euros (EUR). 

Which payment methods do you accept?

We accept all major credit cards. (Mastercard, Visa, Discover, American Express). 

Other

How is an EAM user defined?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

It might be sufficient for some users to only have the Team Members license - As of June 2022, this mainly depends on the number of custom tables the Team Member users will be able to edit.

Is there an on-premises edition of Dynaway EAM?

Not at the moment. Please enquire with sales@dynaway.com for availability. 

Will my data be safe?

Yes. 

Dynaway EAM is built into Microsoft Dynamics Business Central and is CfMD (Certified for Microsoft Dynamics).

Pricing and Cost

How much does the EAM for Business Central cost?

Short answer: Pricing page.

Long answer: 

You can start using it for free with our STARTER plan with up to 5 users.

With any plan of EAM for BC, you will avoid lengthy and expensive integration. Anyone can install the EAM by themselves with the help of our documentation and Assisted Setup (available directly in BC by clicking on the gear icon in the top right corner).

Assisted setup

We offer subscription plans with advanced features (not all of your Business Central users need an EAM for BC license). For more details, check out our Pricing page.

How does Dynaway EAM’s pricing work?

Dynaway EAM is a subscription-based service. You can select a plan which is relevant to you and your requirements.

See our pricing page here for more details.

Do you offer any discounts?

We offer a discount when you select a “Yearly” plan. 

How much do EAM or CMMS systems cost to implement in general?

This is a complicated question, but we will try to list all the factors you should consider when choosing an EAM/CMMS.

You can also check out our Market Analysis of the EAM and CMMS systems available on the market.

The overall cost of buying a maintenance system isn't just about purchasing the software.

When looking into the cost of the transition with any CMMS or EAM system, you need to take into consideration:

  • the time you and your team will spend learning to use a new system
  • the price of an implementation
  • optionally the price of consulting hours if you need help or you get stuck
  • If you are considering using a system that is not integrated with your Microsoft ERP, you will have to consider the cost of integration between your ERP and the CMMS/EAM.
  • You will probably have to extract all your data from your current system about your assets into one document.

With EAM for BC, you will:

  • Be able to install it into your ERP in days or weeks instead of months or years.
  • Learn to use the system with our documentation or with our video tutorial/demo here
  • Support and Maintenance of the system are a part of any plan
  • You can import the data in the EAM using Excel sheets
  • You can always send us an email at help@dynaway.com.

Subscription & Self Service

How do I start using the FREE version?

1. Follow this guide

 

2. Contact us if you need help: help@dynaway.com

What is a Dynaway EAM user?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

Some users might be able to just have the Team Members license.

How do I upgrade from the free version to the paid version?
  • Go to our Pricing page
  • choose one of the plans

You have to insert the details from your EAM for BC license page (Tenant ID and Environment Name) - you can find these on the license page in Business Central - search for "EAM license information."

EAM license information

EAM License information

  • Click "Buy."

You can pay with your credit card. 

Can I change my plan later?

Yes. Dynaway EAM is a subscription-based service, which means that your plan renews every month or year (depending on the term you have chosen). 

You can change your subscription at any time during your plan term to change the auto-renewal of your subscription. 

 

When the first payment is made, you will have a payment profile on our website. Your payment profile can be accessed from a personal link that is sent to your email. 

If you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated, and your existing billing cycle modified accordingly. 

Will I lose data if I change my license?
When your upgrade to a higher license plan from a lower one, you will be able to continue without problems.
 
If it's the other way - if you were downgrading from a higher license to a lower one, you would not lose any data. But you might have to change some records so that the EAM complies with the functionality included in the purchased license. For example, let's say you have a license for the Dynaway Safe Work module and cancel it. And before you cancel it, you have already set up some Work Order Plans with Permits to Work on them (a Safe Work feature). Then you might have to go through your Work Order Plans and remove those Permits to be able to create Work Orders out of those Work Order Plans.
We need to change the number of people on our team. How will that work?

You can select your plan on the payment page, including the number of users.

When the first payment is made, you will have a payment profile on our website. This can be accessed from a personal link that is sent to your email.

If you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated, and your existing billing cycle modified accordingly. 

You can pay with your credit card. 

Cancellation

What if I decide to cancel?

You can cancel your subscription at any time during your plan term to change the auto-renewal of your subscription.

If relevant, you will receive a credit for the unused period of your existing plan. The effect of the changes will be prorated and your existing billing cycle modified accordingly. 

What is your refund policy?

We do not refund, but if relevant and according to your plan terms, you will receive a credit for your existing plan's unused period. The effect of the changes will be prorated, and your current billing cycle modified accordingly.

Will I lose data if I downgrade?
You will not lose any data when downgrading from a higher license to a lower one. But you might have to change some records so that the EAM complies with the functionality included in the purchased license. For example, let's say you have a license for the Dynaway Safe Work module and cancel it. And before you cancel it, you have already set up some Work Order Plans with Permits to Work on them (a Safe Work feature). Then you might have to go through your Work Order Plans and remove those Permits to be able to create Work Orders out of those Work Order Plans.

Should I use EAM for BC?

Who is a good fit for EAM for BC?

Companies that use or plan to use the cloud version of Microsoft Dynamics 365 Business Central.

Dynaway EAM for BC is built into the Business Central platform. If you choose to use it, you will save a lot of money, time, and hassle on integrations between other maintenance systems and your internal systems.

When it comes to industries - EAM for BC can be effectively implemented in any company with many high-value assets that require maintenance. That being said, at Dynaway, we have lots of experience with companies in Manufacturing, Energy and Natural Resources, and Food and Beverage.

If you are using Finance and Operations/Microsoft AM, click here.

When should you NOT use EAM for BC?

If you do not use or are not considering using a cloud version of Microsoft Dynamics 365 Business Central, EAM for BC is not for you.

If you are using an on-premises version of Business Central, you cannot, unfortunately, use the EAM either.

Pricing and Cost

How much does the EAM for Business Central cost?

Short answer: Pricing page.

Long answer: 

You can start using it for free with our STARTER plan with up to 5 users.

With any plan of EAM for BC, you will avoid lengthy and expensive integration. Anyone can install the EAM by themselves with the help of our documentation and Assisted Setup (available directly in BC by clicking on the gear icon in the top right corner).

Assisted setup

We offer subscription plans with advanced features (not all of your Business Central users need an EAM for BC license). For more details, check out our Pricing page.

How does Dynaway EAM’s pricing work?

Dynaway EAM is a subscription-based service. You can select a plan which is relevant to you and your requirements.

See our pricing page here for more details.

Do you offer any discounts?

We offer a discount when you select a “Yearly” plan. 

How much do EAM or CMMS systems cost to implement in general?

This is a complicated question, but we will try to list all the factors you should consider when choosing an EAM/CMMS.

You can also check out our Market Analysis of the EAM and CMMS systems available on the market.

The overall cost of buying a maintenance system isn't just about purchasing the software.

When looking into the cost of the transition with any CMMS or EAM system, you need to take into consideration:

  • the time you and your team will spend learning to use a new system
  • the price of an implementation
  • optionally the price of consulting hours if you need help or you get stuck
  • If you are considering using a system that is not integrated with your Microsoft ERP, you will have to consider the cost of integration between your ERP and the CMMS/EAM.
  • You will probably have to extract all your data from your current system about your assets into one document.

With EAM for BC, you will:

  • Be able to install it into your ERP in days or weeks instead of months or years.
  • Learn to use the system with our documentation or with our video tutorial/demo here
  • Support and Maintenance of the system are a part of any plan
  • You can import the data in the EAM using Excel sheets
  • You can always send us an email at help@dynaway.com.

Free version

Can I use the Dynaway EAM for free?

Yes. The “Starter” package is free (you can check out its functionality on our pricing page).

To get it:

1. Follow this guide

2. Reach out to us if you need help at help@dynaway.com

Can my co-workers join me on the free version?

Yes. However, since the software is free, we limit the number of users. (more on the functionality of the starter plan on the pricing page)

Do you have a free trial of your premium features?

Not currently. Please contact sales@dynaway.com to enquire. 

Subscription & Self Service

How do I start using the FREE version?

1. Follow this guide

 

2. Contact us if you need help: help@dynaway.com

What is a Dynaway EAM user?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

Some users might be able to just have the Team Members license.

How do I upgrade from the free version to the paid version?
  • Go to our Pricing page
  • choose one of the plans

You have to insert the details from your EAM for BC license page (Tenant ID and Environment Name) - you can find these on the license page in Business Central - search for "EAM license information."

EAM license information

EAM License information

  • Click "Buy."

You can pay with your credit card. 

Can I change my plan later?

Yes. Dynaway EAM is a subscription-based service, which means that your plan renews every month or year (depending on the term you have chosen). 

You can change your subscription at any time during your plan term to change the auto-renewal of your subscription. 

 

When the first payment is made, you will have a payment profile on our website. Your payment profile can be accessed from a personal link that is sent to your email. 

If you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated, and your existing billing cycle modified accordingly. 

Will I lose data if I change my license?
When your upgrade to a higher license plan from a lower one, you will be able to continue without problems.
 
If it's the other way - if you were downgrading from a higher license to a lower one, you would not lose any data. But you might have to change some records so that the EAM complies with the functionality included in the purchased license. For example, let's say you have a license for the Dynaway Safe Work module and cancel it. And before you cancel it, you have already set up some Work Order Plans with Permits to Work on them (a Safe Work feature). Then you might have to go through your Work Order Plans and remove those Permits to be able to create Work Orders out of those Work Order Plans.
We need to change the number of people on our team. How will that work?

You can select your plan on the payment page, including the number of users.

When the first payment is made, you will have a payment profile on our website. This can be accessed from a personal link that is sent to your email.

If you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated, and your existing billing cycle modified accordingly. 

You can pay with your credit card. 

Billing and Payment

How do I buy and pay?

Before you pay, you should download the EAM from AppSource. Our First Interactive Guide can help you with the installation too.

You can select your plan through the payment page, including the number of users. You can click "buy" there above the plan you have chosen.

You will have to insert the details from your EAM for BC license page (Tenant ID and Environment Name) - you can find these on the license page in Business Central - just search for "EAM license information".

EAM license information

EAM license infromation tab

You can pay with your credit card. 

How are users counted towards billing?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

Some users might be able to just have the Team Members license.

How can I manage my billing?

When the first payment is done, you will have a payment profile on our website. This can be accessed from a personal link, that is sent to your email. 

Will I be charged sales tax?

No, Dynaway only sells to companies with valid VAT numbers, and all software is sold without Sales Tax. 

Can you charge me in my local currency?

We only allow charges in US Dollars (USD) or euros (EUR). 

Which payment methods do you accept?

We accept all major credit cards. (Mastercard, Visa, Discover, American Express). 

Cancellation

What if I decide to cancel?

You can cancel your subscription at any time during your plan term to change the auto-renewal of your subscription.

If relevant, you will receive a credit for the unused period of your existing plan. The effect of the changes will be prorated and your existing billing cycle modified accordingly. 

What is your refund policy?

We do not refund, but if relevant and according to your plan terms, you will receive a credit for your existing plan's unused period. The effect of the changes will be prorated, and your current billing cycle modified accordingly.

Will I lose data if I downgrade?
You will not lose any data when downgrading from a higher license to a lower one. But you might have to change some records so that the EAM complies with the functionality included in the purchased license. For example, let's say you have a license for the Dynaway Safe Work module and cancel it. And before you cancel it, you have already set up some Work Order Plans with Permits to Work on them (a Safe Work feature). Then you might have to go through your Work Order Plans and remove those Permits to be able to create Work Orders out of those Work Order Plans.

Other

How is an EAM user defined?

A Dynaway EAM user is a user:

  1. Defined in Business Central
  2. and Registered in Dynaway EAM

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAM users.

It might be sufficient for some users to only have the Team Members license - As of June 2022, this mainly depends on the number of custom tables the Team Member users will be able to edit.

Is there an on-premises edition of Dynaway EAM?

Not at the moment. Please enquire with sales@dynaway.com for availability. 

Will my data be safe?

Yes. 

Dynaway EAM is built into Microsoft Dynamics Business Central and is CfMD (Certified for Microsoft Dynamics).

Choose your Dynaway EAM for the Business Central plan. Start free.

Save money with annual plans! Note: The prices showcased are per EAM user. Not all Business Central Users have to be EAM users.

Toggle to see prices in different currencies

Toggle to see prices per month, if you pay on an annually or monthly basis

STARTER BASIC PREMIUM ENTERPRISE
US$0
US$0
US$72
US$62
US$112
US$96
US$154
US$126
Per User/Month
Per User/Month
Per User/Month
Per User/Month
Per User/Month
Per User/Month
Per User/Month
Per User/Month
Assets
Organize your equipment in an Asset Tree.
checked
checked
checked
checked
Work Orders
Plan, execute and log your Work Orders.
checked
checked
checked
checked
Documents
Store your documents on Azure Blob Storage.
checked
checked
checked
checked
Dimensions
Categorize maintenance costs with the financial dimension so you can track and analyze them.
checked
checked
checked
checked
Counters
Counter-based maintenance
checked
checked
checked
Measurements
Condition-based maintenance.
checked
checked
checked
Maintenance Request
Quickly create maintenance requests from the shop floor.
checked
checked
checked
Contractors
Set up and manage Contractors on Work Orders.
checked
checked
checked
Failure Reporting
Specify different types of failures on equipment and get statistics about equipment failures.
checked
checked
Downtime
Register equipment downtime
checked
checked
Fixed Asset Integration
Link your Maintenance Assets with Fixed Assets in Business Central
checked
checked
Work Order Checklist
Create checklists with a set of tasks, which must be carried out as part of completing a Work Order
checked
checked
Asset Warranty
Create and manage Warranties on your Assets
checked
checked
Resource Allocation
Plan who is responsible for maintenance and track if you have the right capacity in the team.
checked
Skill-based Planning
Work systematically with team skills needed for maintenance.
checked
Asset Transfer
Transfer Assets between locations within a legal entity.
checked
Item Planning
Track item consumption in your company.
checked
Manufacturing
Connect EAM with Manufacturing to improve communication between Maintenance and Production.
checked
Maintenance Invoicing
Reinvoice maintenance costs to another legal entity
checked
Budgets
Create and track your maintenance budgets inside ERP
checked
Scheduling Board
The Scheduling Board is used by Maintenance Planners to schedule Work Orders to Asset Technicians.
+$14/user/month
+€12/user/month
+$168/user/year
+€144/user/year
+$14/user/month
+€12/user/month
+$168/user/year
+€144/user/year
+$14/user/month
+€12/user/month
+$168/user/year
+€144/user/year
Safe Work
Ensure a safer work environment with Risk Assessment, LOTO and Permits-to-work
+$26/user/month
+€21/user/month
+$312/user/year
+€252/user/year
+$26/user/month
+€21/user/month
+$312/user/year
+€252/user/year
+$26/user/month
+€21/user/month
+$312/user/year
+€252/user/year
Max. Number of Users
5 Unlimited Unlimited Unlimited
Number of Assets
500 Unlimited Unlimited Unlimited
Number of Work Orders /
Per month
50 Unlimited Unlimited Unlimited
Self-Service Knowledge Base
checked
checked
checked
checked
E-mail Support
checked
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Live Chat Support
checked
checked
checked
Phone Support
checked
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Toggle to see prices in different currencies

Toggle to see prices per month, if you pay on an annually or monthly basis

STARTER
US$0
US$0
Per User/Month
Per User/Month
Show more features
START FOR FREE
BASIC
US$72
US$62
Per User/Month
Per User/Month
Show more features
BUY
PREMIUM
US$112
US$96
Per User/Month
Per User/Month
Show more features
BUY
ENTERPRISE
US$154
US$126
Per User/Month
Per User/Month
Show more features
BUY
EAM BC webinars