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Dynaway EAM for Business Central

Maintenance System built into Microsoft Dynamics 365 Business Central.

Approved by Microsoft.

Install the fully functioning version into Business Central by yourself for FREE 

Work Order Management, Asset management, Preventive + Condition-based maintenance
Free for up to 5 users
Get it from Microsoft AppSource

How does a maintenance worker use the EAM for BC?

Watch a demo!

 

This maintenance software for Business Central will allow you to:


  • Get rid of issues associated with 3rd party integrated software. 

  • Watch work orders execution in real time.

  • Set up preventive maintenance sequences.

  • Track your spare part inventory with click-of-a-button consumption registration.

    Get started

 

Screenshots

Download the screenshots as a PDF here

 

Features

  • Assets

     

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    With the Asset Management capabilities inside the EAM, you will have a more structured overview of all assets in a list or a tree structure with cards for individual assets.

    • You can bulk Import your Asset data into the system from an Excel sheet.
    • Sort by asset category, condition, location, and much more
    • Structure your assets in asset tree hierarchies
    • Assign an address or GPS coordinates to an asset and let workers easily navigate to the equipment

    Asset Card & Attributes

    Asset cards contain all the information necessary to keep track of your equipment.

    On an Asset card, you can include description, category, relation to other assets (parent/child assets), location, a picture, and more. (See a picture of an asset card below.)

    In case you want to track an additional value about an asset that is not built into the EAM, use Asset Attributes. These customizable fields allow you to track any values about an asset you need.

    asset

    BACK TO FEATURES

    Tree Structure

    Quickly build and import asset hierarchies, create asset parent groups, child assets, and virtual assets for a better and more transparent structure.

    Tree Structure is a hierarchical breakdown of your Assets and helps users to locate specific assets quickly.

    asset tree

  • Work orders

     

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    EAM for Business Central allows maintenance workers to report status and progress on work orders in real-time, consume spare parts, and efficiently complete work orders. 

    The maintenance process in Dynaway EAM for Business Central has four steps –

    1. Defining assets
    2. Creating work order plans
    3. Sending out work orders to technicians and technicians executing work based on the instructions on the work orders
    4. Work order posting + Item and resource posting - creating posted work orders

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    BACK TO FEATURES

    1. First, the maintenance manager defines the assets, fills in information about them, inserts documentation, pictures, shapes the asset tree, and defines attributes. You can do this by importing an excel file into the system.
    2. After defining the asset, you create work order plans (WOP). Each work order plan connects to one asset. Work order plans are forms that create future work orders (WO). WOPs contain information about 
      1. when the work orders should be released (=frequencies)
        1.  one-off
        2.  calendar (e.g., every second week, first Monday in a month, etc.)
        3. measurement (boiler at 300C)
        4. counter (every 50 running hours))
      2. Instructions (for the technician performing the task)
      3. documentation
      4. And expected resources and items to be used. 

    When the defined criteria are met, the work orders are created and sent out to workers  -automatically or after the maintenance manager's approval.

    In the case of corrective maintenance, one-off work orders can be created directly from asset cards or asset trees.

     

    3. Technicians can receive work orders on their mobile devices. They can see all the necessary information defined on the work order plan. They can also see information about the asset, such as its picture and location.

    For your convenience, work order cards are ready to print.

    The workers can also fill in counter readings like mileage or running hours. If you have counter-based condition-based maintenance sequences set up, it will trigger work orders.

    Example of a work order on a tablet (details of the associated asset can be seen on the right side):

    wo ipad

    4. When the worker finishes the task, he enters or confirms the consumed parts and consumed working hours and posts the work order. Closing the WO transforms it into a posted work order (PWO). Posted work orders become available to the maintenance manager for analysis in his role center. (example of a role center :)

    22

    BACK TO FEATURES

  • Scheduling board

     

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    Easy and flexible maintenance scheduling 

    DYNAWAY SCHEDULING BOARD is an intuitive drag and drop tool for maintenance planning & scheduling.

    Dynaway EAM BC Scheduling Board

    Scheduling Board allows you to visually manage Work Orders and Resources in a calendar view. It is used for scheduling Work Order jobs to Asset Technicians and contains a visual board with an advanced calendar as the main component.
     
    A Maintenance Manager or Maintenance Planner can easily schedule and reschedule open work order jobs on the Scheduling Board.  
     
    You drag work order jobs from the Unscheduled Worklist on the right side of the screen to the calendar area to schedule them. You can create filters to see selected data on the Scheduling Board, for example, jobs with a specific Work Type, or a specific Work Order with several jobs planned for several employees. 
     
    In the left side of the screen, you see the list of resources, which may be internal resources as well external contractors, depending on your setup. In the middle, you see the calendar area where the scheduling takes place. To the right, the list of unscheduled work order jobs are listed, ordered by date.  
     
     
  • icons EAM for BC features landing page (2)

     

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    Failure Reporting

    In EAM-BC, Fault Management is used to analyze faults on Assets, to determine the general condition of your Assets and the spare parts used on the Assets.


     With the EAM, you can Specify and track different types of failures on equipment. After your workers register it into the system, you will get statistics about equipment failures and downtime statistics.

    • Specify different types of failures on equipment and get statistics about them.
    • It's easy to get started with Failure Reporting. Just specify Problem, Reason, Action Codes - and you can now fill them in when executing Work Orders.
    • It's also possible to create granular Failure Codes for each Asset Category so that technicians can choose from different / asset-specific Problem, Reason, and Action Codes when repairing a pump, gearbox, valve, conveyor belt, etc.
      asset man set failure

    Downtime Registration

    Use Downtime Registration to optimize planned maintenance management on your Assets. You can create a downtime registration from the Assets Tree, the Asset List, or the Asset Card.
    A Downtime Registration is saved on a Downtime Entry Card. From here, you can create a Work
    Order, or you can attach the Downtime Registration to a Work Order Plan.

    BACK TO FEATURES

  • Inventory

     

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    Capabilities for Inventory (standard D365 Business Central)

     

    One of the biggest challenges when it comes to Maintenance Management systems is poor ERP integration which leads to duplicate data.

    There’s nothing worse when you have a piece of equipment that needs maintenance and discover midway through that you’re missing a part or a specific tool. Inventory is one of the most critical aspects of a manufacturing business, and having a good way to manage it across your organization is key.

    When inventory levels are off, work is interrupted and often delayed, data insight is limited, and job costs increase.

    To avoid this, with EAM for Business Central you can create and manage maintenance items within your D365 Business Central ERP.

    In EAM-BC, items can be set up as Maintenance Items on Assets. This ensures use of the correct items / spare parts on your Assets. One Asset can be related to several Maintenance Items, and one Maintenance Item can be used by several Assets.

     

  • Purchasing

     

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    Capabilities for Purchasing (standard D365 Business Central)

     

    Manufacturers must ensure they stock the supplies they need for production, as well as the materials and spare parts for when machines require repair—all without breaking the bank. This means that inventory management spans across your entire organization in production, maintenance, procurement, and finance.

    With EAM for Business Central, you can create purchase orders in Microsoft Dynamics 365 Business Central to order the items required for your maintenance jobs.

    You create purchase orders in D365BC to order the items required for your maintenance jobs.

    In EAM-BC, items can be set up as Maintenance Items on Assets. You want to ensure that you have the required Maintenance Items on stock when you schedule Work Orders.

    In the Purchasing module in standard D365BC, you can create a purchase order. You can add item lines for items, which are set up as a Maintenance Items in EAM-BC, to the purchase order.

    You create purchase orders for Maintenance Items to ensure that the required spare parts are on stock when maintenance work is scheduled on an Asset. For information about Maintenance Items, refer to Dynaway documentation: Items / Spare Parts on Assets.

    Use the Requisition Worksheet in D365BC to create a list of items that you want to order. In EAM-BC, items can be set up as Maintenance Items on Assets. Maintenance Items are spare parts used on the Assets.

     

  • Dimensions

     

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    Manage Dimensions for Cost Analysis on Assets

    Dimensions are used for cost analysis on your Maintenance Assets. In D365BC, you set up dimensions and related dimension values in the Administration module.

    When you create a Work Order Plan and add items, resources, and expenses to the plan, dimensions are automatically inherited from the Asset and from the item / resource / expense setup.

     

  • Service Requests-1

     

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    Allow employees to request service from maintenance

    Service request

    DYNAWAY REQUESTS module is an online solution for quick and easy reporting of possible faults and errors that are detected in a building or production facility. The intended users are employees working in offices, workers on the shop floor and operators operating machines and other types of equipment serviced by the maintenance team.

     

    Request maintenance from your mobile app

    Employees can create requests from the Microsoft Dynamics 365 Business Central app from a mobile device. The request describes the issue to be resolved and then the maintenance manager can quickly decide what needs to be done to follow up on the request including creating work orders as needed.
    With Dynaway Requests, you can handle maintenance requests in a timely manner to increase wrench time, improve communication between Operations and Maintenance and reduce audit time.
     

     

  • Counters

     

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    Counter-based maintenance

    In EAM for Business Central, you can set up Counter Categories to be used when you set up Counters on Assets. The Counter Categories required depend on which Counter registrations are relevant for your Assets. Examples are Counter Categories for production hours, quantity produced, and kilometers.

    Counters can be used in Work Order Plans to create reactive maintenance Work Orders based on Counter readings.

  • Measurements

     

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    Condition-based maintenance

    In EAM for Business Central you can create and manage Measurement Readings, which are used in Work Order Plans to create reactive maintenance Work Orders.

    Examples of Measurement equipment are vibration sensors, thermometers, and air quality sensors which can measure vibrations, temperature and air quality, made in a specific area like a production hall or by a production line.

     

  • Getting started (2)

     

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    Maintenance Log

    If you are looking for a new EAM or CMMS, you might have trouble accessing historical data about assets right now. Maintenance costs (consumption of items and resources) are difficult to trace directly to individual assets. EAM for BC makes it easy. You can check the costs of your smallest defined assets (e.g., a part inside of a machine) or a combined cost of a parent and its child assets (production line with all equipment installed on it).

    Based on this data (cost of maintenance on individual assets, asset downtime), you can predict many things. For example, when assets are cheaper to replace, then maintain. Replacing assets that are expensive to maintain can make a significant impact on your company’s bottom line.

    All completed work orders are available in the Work Order History. Work Order History is useful for accessing critical information about your maintenance Items, Resources, and Costs. 

    Asset Change Log

    Because of safety requirements, audits, and regulations, it is essential to have a changelog of your assets in case of an accident or general audits. We made a change log, where it is easy to track the changes made inside of the system.

    An example of a maintenance log:

    maint log

    BACK TO FEATURES

    Easy Item and Resource Tracking

    In the EAM, you can link items to assets. This way, maintenance workers can quickly see which items and spare parts should be used on the equipment. Having a list of spare parts for each asset will prevent you from ordering incorrect parts. The EAM then makes it easy for workers to find the right spares and if they are available. When they consume parts, they can register them alongside hours on each work order.

    An example of posting items, resources (=hours worked) and costs on a work order:

    Landing page screenshots (1)

    Having a clear spare part inventory history will allow you to forecast future consumption and costs.

    You can also link the spare parts to item substitutions that will come in handy when you don’t have the original spare parts left.

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    Items used as spare parts by the EAM are standard BC Items, with an additional “Maintenance item” checkbox, which will allow you to show all the maintenance items in a list.

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  • Getting started-1

     

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    Dynamics 365 Business Central Roles for Maintenance Management

    There are two standard roles you will have access to when you get EAM for Business Central – Asset Manager and Asset Technician.

    Asset Manager is for Maintenance Managers or planners of maintenance. From here, you will be able to overview all the maintained assets in your organization. You will see in detail for example:

    1. What condition are the assets in,
    2. Number of work orders open and how many have been closed in the last period
    3. you will be able to create maintenance plans (Work Order Plans), where you can set up periodic or condition-based maintenance sequences, plan and send out work orders to your technicians or worker groups

    and much more.

    An example of Asset Manager role center:
    role centre-1

    As the Asset Technician, you will mainly have access to:

    1. Work Orders assigned to you or your worker group 
    2. And assets

    On work order cards, you will be able to see 

    1. The details of the work to be done
    2. Why the work order was created in the system
    3. Instructions from the maintenance manager
    4. Items you are expected to use during this task

    asset technician role centre

    BACK TO FEATURES

EAM for Business Central

 

Frequently Asked Questions

Who is the EAM for?

Who should get the Dynaway EAM for Business Central?

Companies that use or plans to use Microsoft Dynamics 365 Business Central.

Dynaway EAM for BC is built into the Business Central platform. If you choose to use it, you will save a fortune and a lot of hassle on integrations between a 3rd party maintenance software and your ERP.

If you are using a different Microsoft ERP, check you can check our other EAM products on our homepage.

Who is it NOT for?

If you do not have or do not plan to use Microsoft Dynamics 365 Business Central, it is not for you.

Pricing and Cost

How much do EAM or CMMS systems cost to implement in general?

This is a complicated question, but we will at least try to list all the factors you should consider when choosing an EAM/CMMS.

You can also check out our Market Analysis about the EAM and CMMS systems available on the market.

The overall cost of buying a maintenance system isn't just about purchasing the software.

When looking into the cost of the transition, you need to take into consideration:

  • the hour spent learning the new system
  • the price of the implementation
  • the hours you will spend teaching your technicians using the system (and how difficult it is for them to understand)
  • and optionally the price of consulting hours
  • If you are considering using a 3rd party CMMS, you will also need to consider the cost of the integration between your Business Central and the CMMS/EAM.
  • If you cannot get an excel sheet of all your assets, you will probably need to get that. (You can migrate your assets into the EAM for BC by using our migration in assisted setup, where you upload your assets in an excel sheet.)

We offer a fully functioning free version for 3 EAM users. Inside the system, you will need to get a free license (usually takes 5 minutes using our instructional video). Then you can start setting up the system with the help of our assisted setup with additional videos that will guide you through the process.

You can learn how to use the system with the help of our rich documentation. 

You will avoid the integration cost between your ERP and the EAM entirely since the EAM is built directly into the Business Central.

If you need any help, you can always send us an email at help@dynaway.com.

How much does the EAM for Business Central cost?

Short answer: Pricing page.

Long answer: With Dynaway EAM, you don't have to pay significant initial sums for implementation, integration between your ERP and the CMMS/EAM, and education.

You can install it by yourself (without the need for your IT department) with our assisted setup.

You can learn to use the system from our rich documentation.

If you are using Business Central, you will not have any expenses for integrations since the EAM is built directly into Business Central.

We offer a free version for 3 EAM users (e.g., 1 maintenance manager and two technicians) for maintaining 500 assets with 15 work orders per month.

We offer subscription plans for more than three users between $60 and $125 per EAM user (not connected to the number of users in your BC license). For more details, check out our Pricing page.

How does Dynaway EAM’s pricing work?

Dynaway EAM is a subscription-based service. You can select a plan which is relevant for you and your requirements.

See our pricing page here for more details.

Why should I pay a subscription instead of a one time payment?

We offer this product on a subscription basis. (Pricing plans)

The advantages are:

No initial cost - implementation of BC is very cheap compared to traditional EAM software.

Added flexibility: You can always switch to a higher plan when you need it, or you can stop using it at the end of your subscription period whenever you want. 

Support in the price: We are always here to help (you are always welcome to send us an email to help@dynaway.com).

Do you offer any discounts?

We offer a discount when you select a “Yearly” plan. 

Subscription & Self Service

How do I start using the FREE version?

1. Go to AppSource and click "Get it now"

2. Watch this video:

(Click the YouTube button to view the video in full screen mode)

What is a Dynaway EAM user?

A Dynaway EAM user is a user 

  1. Defined in Business Central and 
  2. Registered in Dynaway EAM.

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users.

Dynaway EAM requires either Business Central Essential or Premium licenses. 

How do I upgrade from the free version to the paid version?

Go to our Pricing page, choose one of the plans, and click "Buy." You will have to insert the details from your EAM for BC license page (Tenant ID and Environment Name).

You can pay with your credit card. 

Can I change my plan later?

Yes. Dynaway EAM is a subscription-based service, which means that your plan renews every month or year (depending on the term you have chosen). 

You can change your subscription at any time during your plan term to change the auto-renewal of your subscription. 

When the first payment is done, you will have a payment profile on our website. This can be accessed from a personal link, that is sent to your email. 

If you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated and your existing billing cycle modified accordingly. 

We need to change the number of people in our team. How will that work?

You can select your plan on the payment page including the number of users. 

If you want to upgrade to for example from standard to premium and you haven't finished using the period you have paid for, you will receive credit for the unused period. The effect of the changes will be prorated and your existing billing cycle modified accordingly. 

You will pay with your credit card. 

 

How do I learn about the system?

We recommend getting the free version, installing the demo data into the system and playing around with it.

You can also read our documentation here.

Other

What is an EAM user?

A Dynaway EAM user is a user 

  1. Defined in Business Central and 
  2. Registered in Dynaway EAM.

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users. You only pay for registered Dynaway EAm users.

Dynaway EAM requires either Business Central Essential or Premium licenses. 

Is there an on-premises edition of Dynaway EAM?

Not at the moment. Please enquire with sales@dynaway.com for availability. 

Will my data be safe?

Yes. Dynaway EAM is built in Microsoft Dynamics Business Central and is CfMD (Certified for Microsoft Dynamics).

Free version

Can I use the Dynaway EAM for free?

Yes! The “Starter” package is free (you can check out its functionality on our pricing page).

To get it:

1. Go to AppSource and click "Get it now"

2. Watch this video:

(Click the YouTube button to view the video in full-screen mode)

How do I get the free "STARTER" licence?
Can my co-workers join me on the free version?

Yes. However, since the software is free, we limit the number of users. (more on the functionality of the starter plan on the pricing page)

What is a Dynaway EAM user?

A Dynaway EAM user is a user 

  1. Defined in Business Central and 
  2. Registered in Dynaway EAM.

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users.

Dynaway EAM requires either Business Central Essential or Premium licenses. 

Do you have a free trial of your premium features?

Not currently. Please contact sales@dynaway.com to enquire. 

Billing and Payment

How do I buy and pay?

You can select your plan through the payment page, including the number of users. You can click "buy" there above the plan you have chosen.

You can pay with your credit card. 

How are users counted towards billing?

Dynaway EAM user is a user that is defined in Business Central as well as registered in Dynaway EAM as a user of this particular module.

EAM users can access Dynaway EAM and perform operations such as creating or modifying Assets and Work Order Plans. 

Not all BC users have to be EAM users.

Dynaway EAM requires either Business Central Essential or Premium licenses. 

 

How can I manage my billing?

When the first payment is done, you will have a payment profile on our website. This can be accessed from a personal link, that is sent to your email. 

Will I be charged sales tax?

No, Dynaway only sells to companies with valid VAT numbers, and all software is sold without Sales Tax. 

Can you charge me in my local currency?

We only allow charges in US Dollar (USD) or Euro (EUR). 

Which payment methods do you accept?

We accept all major credit cards. (Mastercard, Visa, Discover, American Express). 

Cancellation

What if I decide to cancel?

You can cancel your subscription at any time during your plan term to change the auto-renewal of your subscription.

If relevant, you will receive a credit for the unused period of your existing plan. The effect of the changes will be prorated and your existing billing cycle modified accordingly. 

What is your refund policy?

We do not refund, but if relevant and according to your plan terms, you will receive a credit for your existing plan's unused period. The effect of the changes will be prorated, and your current billing cycle modified accordingly.