Typical Challenges for Our Customers
Benefits of Customer Care Services
▪ Fast and efficient support
▪ Guaranteed access to Dynaway EAM consultants and specialists
▪ Proactive delivery of relevant Microsoft notifications with Dynaway recommendations
▪ Governance of Dynaway EAM updates
▪ Service Delivery Management
▪ More time to focus on your core business
▪ Accelerated adoption and productive use of Dynaway EAM
▪ Build and maintain EAM competencies
▪ Ensure that both Dynaway EAM and users are running at full speed
▪ We keep you informed, and help you plan ahead – so you can focus on what you do best
▪ No worries about unexpected bills
A portfolio of standardized service offerings that are optimized for Dynaway EAM.
Available in three tiered plans and flexible to meet your specific needs.
|Customer Care Plan||Percentage*|
*Percentage of the current total value of existing licenses (based on the license fees stated in Dynaway's valid price list).
**Platinum Customer Care Plan requires a current total value of existing licenses of at least USD 100,000.
|Customer Care Plan||Percentage||License Value||Payment (monthly)|
|Silver||3%||USD 100,000||USD 250|
|Gold||6%||USD 100,000||USD 500|
|Platinum||12%||USD 100,000||USD 1,000|
|Customer Care Plan||Percentage||Monthly licesne (subscription)||License Value***||Payment (monthly)|
|Silver||3%||USD 3,000||USD 108,000||USD 270|
|Gold||6%||USD 3,000||USD 108,000||USD 540|
|Platinum||12%||USD 3,000||USD 108,000||USD 1,080|
***License value is calculated as (monthly license subscription payment) x 36 (months).
Everything you need – from one experienced business partner
Dynaway's experience across ERP – and our deep IT expertise – enable us to support your Dynaway EAM solution in the best way possible: optimizing your maintenance setup and reducing maintenance costs and downtime.
Contact Dynaway to find out more about how we can support and optimize your Dynaway EAM implementation – or to talk about your other business needs.