Typical Challenges for Our Customers
Benefits of Customer Care Services
▪ Fast and efficient support
▪ Guaranteed access to Dynaway EAM consultants and specialists
▪ Proactive delivery of relevant Microsoft notifications with Dynaway recommendations
▪ Governance of Dynaway EAM updates
▪ Service Delivery Management
▪ More time to focus on your core business
▪ Accelerated adoption and productive use of Dynaway EAM
▪ Build and maintain EAM competencies
▪ Ensure that both Dynaway EAM and users are running at full speed
▪ We keep you informed, and help you plan ahead – so you can focus on what you do best
▪ No worries about unexpected bills
A portfolio of standardized service offerings that are optimized for Dynaway EAM.
Available in three tiered plans and flexible to meet your specific needs.
Customer Care Plans
Platform and Application Notifications
Service Review Meetings
Silver + (all the services specific to Gold):
Service Desk Usage Reports
Super User Support
Support of Customizations
Silver + Gold + (all the services specific to Platinum):
Service Desk Usage Analysis
Strategic Roadmap Advisory On-Site
|Customer Care Plan||Percentage*|
*Percentage of the current total value of existing licenses (based on the license fees stated in Dynaway's valid price list).
**Platinum Customer Care Plan requires a current total value of existing licenses of at least USD 100,000.
|Customer Care Plan||Percentage||License Value||Payment (monthly)|
|Silver||3%||USD 100,000||USD 250|
|Gold||6%||USD 100,000||USD 500|
|Platinum||12%||USD 100,000||USD 1,000|
|Customer Care Plan||Percentage||Monthly licesne (subscription)||License Value***||Payment (monthly)|
|Silver||3%||USD 3,000||USD 108,000||USD 270|
|Gold||6%||USD 3,000||USD 108,000||USD 540|
|Platinum||12%||USD 3,000||USD 108,000||USD 1,080|
***License value is calculated as (monthly license subscription payment) x 36 (months).
Everything you need – from one experienced business partner
Dynaway's experience across ERP – and our deep IT expertise – enable us to support your Dynaway EAM solution in the best way possible: optimizing your maintenance setup and reducing maintenance costs and downtime.
Contact Dynaway to find out more about how we can support and optimize your Dynaway EAM implementation – or to talk about your other business needs.